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high-net-worth clients

High-net-worth clients expect a personal touch

Some advisors say wealthy investors are not getting service that meets high expectations

strong advisor

Brokerage firms elicit strong advisor loyalty

Advisors across all Report Cards gave a collective Net Promoter Score of 62.2

  • By: Katie Keir
  • October 12, 2021 October 21, 2021
  • 00:03
How advisors rated their firms

Where the industry is succeeding, and falling short

Firms across the industry enjoyed a solid year of growth (story includes main chart)

  • By: Katie Keir
  • October 11, 2019 October 7, 2020
  • 00:19
Advisors’s Report Card 2019: The average advisor

Surge in AUM and compensation for frontline advisors

The average advisor was younger, with slightly fewer years in the industry and at their firm

businesspeople looking at businessman explaining in presentation

Firms can improve their training grades

The performance rating of the category increased, but a satisfaction gap remains

Advisors’ Report Card 2019: Prominent advisor designations over the past 10 year

Designations deep dive

Which credentials advisors are seeking and why

  • By: Leah Golob
  • October 11, 2019 October 31, 2019
  • 00:16

Advisor quotes

Candid comments from across the industry

  • By: Katie Keir
  • October 11, 2019 October 31, 2019
  • 00:15
Happy businesswoman handshaking with client closing deal in an office interior with a window in the background

Is the industry’s gender mix improving?

Over the past decade, female advisors have shared their experiences

businessman race hurdle competition

Threats to the bottom line for advisors

From the continued weight of compliance to market fears, there are multiple hurdles to overcome

extended family walking on beach

Is the industry favouring higher net-worth households?

Advisors are concerned about account size trends

Road map to success

The road to success

Advisors focus on putting plans in place for both themselves and their clients, and need help from their firms to ensure they're headed in the…

Table: ARC 2018 - How advisors rated their firms

2018 Advisors’ Report Card main chart

How advisors rated their firms

  • By: IE Staff
  • August 24, 2018 October 31, 2019
  • 00:12
Table: ARC 2018 - The average advisor

Healthy growth for advisors

Although many of the basic demographic metrics were relatively stable year-over-year, advisors experienced growth in AUM and productivity, thanks to solid equities markets and stronger…

hacker programing in technology enviroment with cyber icons and symbols

Advisors confident re cybersecurity

There is significant trust among advisors that their firms are doing everything possible to keep important data secure

businessman with headache

CRM2 causing frustration

These rules have led to delays, confusion and too much information on clients' statements

  • By: Leah Golob
  • August 24, 2018 October 31, 2019
  • 00:09
businessman analyzing investment charts with laptop

Financial planning becomes critical

Firms are making a concerted effort to provide the necessary support and software advisors need, but issues remain

businessman sinking in heap of documents

Staff is key to a strong back office

Although advisors have complained for years about their back-office support, some firms have found the winning formula

senior golfers, three mixed couples

Succession is more important now

Advisors are taking succession planning more seriously, but firms still have plenty to do to meet advisors' expectations

Advisors look to the future

As the financial services sector undergoes profound changes, advisors will need support from their firms to meet the increasing challenges and build strong practices

Advisors’ Report Card 2017 main chart

How advisors rated their firms

  • By: IE Staff
  • August 24, 2017 November 9, 2019
  • 00:08

Communication’s key role

How advisors feel about their firms' communications efforts has an impact beyond measure

Notable changes in advisors’ businesses

Although there's little movement in the overall numbers, a closer look at advisors' metrics in the four distribution channels included in the Report Card series…

Shift from smaller accounts begins

Brokerages are leading the way in encouraging advisors to drop the smallest clients from their books of business

Advisors praise product shelves

Having a robust product offering from firms is very important to advisors

  • By: Leah Golob
  • August 24, 2017 November 9, 2019
  • 00:03

No secret formula for success in tech

Two firms have taken very different strategies regarding their technology, but both received high praise from their advisors