How to handle client complaints
Ellen Bessner and Dan Richards discuss the steps you need to take right away if a client makes a complaint that may involve a lawsuit…
- By: Dan Richards, Ellen Bessner
- March 12, 2017 November 9, 2019
- 10:00
Top Stories in In Depth
Regulatory changes that endanger your licences
Ellen Bessner and Dan Richards explain that an issue with one regulator is increasingly requiring advisors to respond to several regulatory bodies (Part 6 of…
- By: Dan Richards, Ellen Bessner
- March 3, 2017 November 9, 2019
- 16:00
Advisors: Get to know your newcomers
Many recent immigrants have preferences for certain goals, such as education and a home. And while they can quickly become major clients, they also vet…
- By: Tessie Sanci
- March 1, 2017 November 9, 2019
- 00:50
Three risk tolerance traps
Ellen Bessner and Dan Richards explain three common approaches to managing clients' risk tolerance that leave advisors open to litigation risk (Part 5 of 8)
- By: Dan Richards, Ellen Bessner
- February 27, 2017 November 9, 2019
- 06:30
Shadow budget recommends increase to top personal income tax rate threshold
Raising the threshold for the top personal income tax rate to $402,800 from $202,800 would make Canada more attractive for high-income earners, C.D. Howe suggests
- By: Rudy Mezzetta
- February 23, 2017 November 9, 2019
- 12:20
4-quadrant approach to real estate investing
Boost client portfolios with a balance of public and private exposure to real estate equity and debt
- February 22, 2017 November 10, 2019
- 09:30
Three KYC traps
Ellen Bessner and Dan Richards explain three key common know-your-client pitfalls that can lead to lawsuits (Part 4 of 8)
- By: Dan Richards, Ellen Bessner
- February 21, 2017 November 9, 2019
- 06:30
Joining the revolution
Advisors who prosper in the future are likely to be those who embrace technology as crucial to their practice rather than trying to avoid the…
- By: Megan Harman
- February 15, 2017 November 9, 2019
- 00:40
Fortress data: cybersecurity update
Protecting your sensitive digital records has never been more challenging, as cybercriminals become ever more resourceful and ruthless. Regulators, firms and financial advisors are ramping…
- By: Danny Bradbury
- February 15, 2017 November 9, 2019
- 00:40
Using tech to conquer compliance
Whether the task is reports to investors, meeting client identity requirements or fulfulling obligations to seniors, technology can make compliance more manageable
- By: Danny Bradbury
- February 15, 2017 November 9, 2019
- 00:40
The power of the personal touch
As technology redefines the way you communicate with your clients and prospects, don't forget about the traditional methods of contact that still resonate on an…
- By: Dan Richards
- February 15, 2017 November 9, 2019
- 00:40
Client relationships of the future
Advisors will continue to have an important role in an increasingly technology-dependent world. The job will be to engage clients in determining the best courses…
- By: George Hartman
- February 15, 2017 November 9, 2019
- 00:40
Sizing up a sea change
Dan Egan, of U.S. robo-advisor Betterment, discusses the future of investing
- By: Fiona Collie
- February 15, 2017 November 9, 2019
- 00:40
What’s the best response to a fast-changing global trading order?
The NEI approach challenges assumptions, stays agile, and remains laser-focused on the long term.
- By: NEI Investments
- April 13, 2026 April 8, 2026
- 08:00
How does stewardship carve out new paths to performance?
Active ownership helps create long-term value for investors.
- By: NEI Investments
- March 30, 2026 April 8, 2026
- 08:00
How can investors capitalize on resource optimization?
As resources run out and companies turn away from the depletive economy, opportunities run in — and Impax’s Luciano Lilloy is snapping them up for…
- By: NEI Investments
- March 2, 2026 February 24, 2026
- 08:00
The Seasons of an Advisor’s Life: Fall, a time for harvesting, productivity and shedding the old
Have You Thought About What Season Your Practice is in?
- By: Designed Securities
- September 12, 2022 September 12, 2022
- 07:00
A different frame
HNW clients want guidance on the complex challenges that wealth can bring
- By: Patricia Chisholm
- October 15, 2018 November 9, 2019
- 00:32
Powering up your practice
Referrals are key to boosting your roster of HNW clients
- By: Dwarka Lakhan
- October 15, 2018 November 9, 2019
- 00:31
5 Questions to Ask Managers About Evergreen Private Equity
Manager selection can make or break private equity returns — ask these five questions when evaluating evergreen PE strategies.
- By: KKR
- April 13, 2026 April 15, 2026
- 08:00
Where do private apartment funds fit in a modern portfolio?
The nature of private apartment funds means they can complement your client’s traditional investment portfolio.
- By: Equiton
- October 14, 2025 October 13, 2025
- 08:00
Advisor Productivity: Solving the Canadian Integration Gap
Boosting advisor productivity in Canada through integration, innovation, and global best practices.
- By: Objectway
- October 6, 2025 October 6, 2025
- 08:00
Report Card on Banks 2025 summary video
A video breakdown of the 2025 Report Card on Banks themes
- By: IE Staff
- October 21, 2025 October 21, 2025
- 12:39
Retail bank advisors identified pay as a key motivator
Paying the bills and growing their careers were priorities for the Big Six’s branch planners
- By: Roland Inacay
- October 21, 2025 October 21, 2025
- 09:59
Proprietary shelves, sales pressure not a problem, most retail planners say
But banks’ big mutual fund fees are, investor advocate says
- By: Michelle Schriver
- October 21, 2025 October 21, 2025
- 09:40
OSC seeks $37.5 million in Bridging sanctions
Regulator requests monetary penalties, disgorgement, costs and market bans
- By: James Langton
- April 29, 2025 July 10, 2025
- 16:11
Insurance advisors share industry sentiment and needs (charts)
Insurance advisors answered multiple-choice questions about their industry experience for this inaugural research
- By: Katie Keir, Emily Fox
- February 12, 2024 July 9, 2024
- 00:14
Hot housing market gives some Canadians cold comfort
Housing costs are a growing worry, BMO index finds
- By: IE Staff
- March 17, 2022 March 17, 2022
- 15:02