Compliance CX

Susan Silma

Susan Silma is head, regulatory business practices, at Sun Life Financial Investment Services. She is a lawyer and former regulator, and is passionate about integrating compliant practices into a positive advisor/client relationship.

Advisors can build trust with clients by explaining fees

  • September 25, 2019 October 14, 2019
  • 15:42

How advisors can guard their vulnerable clients from financial exploitation and avoid the risk of regulatory action

  • July 24, 2019 October 14, 2019
  • 17:09

For clients, information on their investments is now just a click away. Advisors can help minimize their overreaction to market movements.

  • May 22, 2019 October 14, 2019
  • 17:30

Increase engagement by focusing on your client’s goals rather than only the details of their investments

  • March 20, 2019 October 14, 2019
  • 15:50

Advisors could use technology to make necessary processes less cumbersome and more understandable for clients

  • January 24, 2019 October 14, 2019
  • 06:00

Advisors should use the proposed client-focused reforms as an opportunity to strengthen relationships with clients

  • November 22, 2018 October 14, 2019
  • 06:00

Behavioural economics provides a framework for advisors to help direct clients to make decisions consistent with their long-term goals

  • September 27, 2018 October 14, 2019
  • 06:00

There are key steps advisors can take now to be ahead of the game and deliver better outcomes for clients

  • July 26, 2018 October 14, 2019
  • 06:00

There are various steps advisors can take to ensure a positive client experience while still being compliant

  • May 31, 2018 October 14, 2019
  • 06:30

More columnists

Industry Perspectives

Ian Russell

Changing the game on cross-border data processing

Why strengthening personal data protections poses a looming challenge for the Canadian investment industry

  • October 16, 2019 October 17, 2019
  • 16:41

Lessons from the recent GMP Capital transaction

Why well-managed small and mid-size independent dealers are competing effectively

  • August 15, 2019 October 14, 2019
  • 12:33

Streamlining eDelivery for prospectuses

How the “notice and access” mechanism for proxy voting could be extended to other documents

  • June 12, 2019 October 14, 2019
  • 15:38

The OSC Burden Reduction Task Force can make a difference to clients

Lower compliance costs will allow advisors to better serve smaller investors

  • April 16, 2019 October 14, 2019
  • 17:09
Responsible Investing

Dustyn Lanz

Research shows investors value sustainability

Study finds causal evidence that retail investors will move assets into RI funds if it is made easier to do so

  • October 11, 2019 October 14, 2019
  • 15:19

New diversity data coming for responsible investors

Upcoming disclosure requirements will provide a wealth of diversity data that goes beyond gender

  • August 16, 2019 October 14, 2019
  • 15:55

Sustainable finance: three things advisors need to know

What is sustainable finance, and what does the recent report from Canada’s Expert Panel on Sustainable Finance mean for advisors?

  • June 21, 2019 October 14, 2019
  • 13:49

Gender lens investing

Men hold the vast majority of board seats and CEO positions in Canada. Gender lens investing aims to close the gap.

  • April 26, 2019 October 14, 2019
  • 16:00
Advisor at Risk

Ellen Bessner

Are you still not getting KYC and suitability right?

The OSC says there is a lot of room for improvement in its 2019 summary report

  • October 4, 2019 October 17, 2019
  • 16:43

Managing clients — especially couples — can be challenging

Situations become complicated when couples aren’t on the same page about their goals

  • September 6, 2019 October 17, 2019
  • 17:05

When a client names you executor of their estate

IIROC and MFDA advisors could lose their licence if they act as an executor and/or beneficiary

  • August 9, 2019 October 17, 2019
  • 17:13

Succession for advisors

Don’t leave your dependents in the lurch

  • July 12, 2019 October 17, 2019
  • 15:47
Tax Matters

Jamie Golombek

Foreign pension income is usually taxable

Help clients understand — and budget for — taxes on their foreign pensions

  • September 27, 2019 October 15, 2019
  • 13:35

Advisors can help clients avoid TFSA overcontributions

Investors who may have overcontributed to their TFSAs face harsh penalty tax

  • August 30, 2019 October 15, 2019
  • 15:57

‘Loss of source’ rule may come in handy

Investors who borrowed money to purchase a now-defunct investment can still write off interest on the loan

  • August 2, 2019 October 15, 2019
  • 16:48

New stock options rules introduced

What advisors need to know before the rules take effect in January

  • July 5, 2019 October 15, 2019
  • 16:21
Compliance CX

Susan Silma

Helping clients understand what they’re paying for advice

Advisors can build trust with clients by explaining fees

  • September 25, 2019 October 14, 2019
  • 15:42

Protect your vulnerable clients while protecting yourself

How advisors can guard their vulnerable clients from financial exploitation and avoid the risk of regulatory action

  • July 24, 2019 October 14, 2019
  • 17:09

Is technology encouraging short-term thinking in clients?

For clients, information on their investments is now just a click away. Advisors can help minimize their overreaction to market movements.

  • May 22, 2019 October 14, 2019
  • 17:30

Focus on people, not just products

Increase engagement by focusing on your client’s goals rather than only the details of their investments

  • March 20, 2019 October 14, 2019
  • 15:50
Focus on Financial Planning

Keith Costello

Listening is key to conversation

Financial advisors can build deeper connections with clients by using active listening skills

  • September 20, 2019 October 14, 2019
  • 10:50

Vulnerable clients need special care and due diligence

Financial advisors should be aware of how to identify and engage effectively with vulnerable clients

  • August 7, 2019 October 14, 2019
  • 17:02

Deciphering Ontario’s Financial Professionals Title Protection Act

Financial planners and advisors should be aware that the act may go beyond title protection

  • May 31, 2019 October 14, 2019
  • 15:54

Helping clients avoid market groupthink

Long-term investment portfolio values and retirement goals can suffer when your clients follow market irrationality

  • April 23, 2019 October 14, 2019
  • 15:43

Explaining ETF portfolios to clients

How to communicate the essentials without getting lost in the weeds

  • September 20, 2019 October 14, 2019
  • 00:32

When and why to use factor investing

Part 2 of a series on multi-factor ETFs

  • August 6, 2019 October 14, 2019
  • 16:00

The benefits of factor-based investing

Why to consider multi-factor ETFs

  • April 30, 2019 October 14, 2019
  • 12:26

Constructing ETF portfolios

The amount of time and effort put into deciding the benchmark for each portfolio you build is critical

  • February 4, 2019 October 14, 2019
  • 06:00
Investment Funds

Paul Bourque

Canadian investors value advice

Studies show investors are largely satisfied with the advice they receive

  • September 18, 2019 October 14, 2019
  • 16:36

Thinking outside the box: the CSA as a fintech adopter

The CSA’s renewed system project is an opportunity for the regulator to innovate

  • July 18, 2019 October 14, 2019
  • 15:34

The value of asking clients for a trusted contact

Getting a contact name early can help advisors manage issues before they arise

  • May 15, 2019 October 14, 2019
  • 16:00

Applying a behavioural lens to improve financial disclosure

Research shows that behavioural insights can improve the way information is shared with investors

  • March 13, 2019 October 14, 2019
  • 16:40
Technology

David Reeve

The emergence of the hybrid advisor

How embracing technology can help you build stronger client relationships

  • September 13, 2019 October 14, 2019
  • 16:24

Planning for wealth management in 2030

Demographic changes will dramatically alter advisory practices

  • July 19, 2019 October 14, 2019
  • 16:15

Preparing for the intergenerational wealth transfer

As millennials inherit their parents’ wealth, advisors will need to evolve their business practices

  • May 24, 2019 October 14, 2019
  • 16:56

How to increase digital adoption for client wealth reporting

Three key steps to improve investor engagement and advisor success

  • April 5, 2019 October 14, 2019
  • 13:48

Could ETFs cause a market crash?

Debunking the myth that ETFs cause market instability

  • September 3, 2019 October 14, 2019
  • 15:00

Debunking the ETF liquidity myth

There’s more to determining an ETF’s liquidity than just looking at its trading volume

  • July 2, 2019 October 17, 2019
  • 16:00
Focus on Financial Planning

Cary List

Leveraging behavioural economics to improve client outcomes

Financial planners need a strong understanding of the behavioural factors that come into play when creating and implementing a financial plan

  • August 23, 2019 October 14, 2019
  • 17:24

A welcome new regulatory era in Ontario

The FSRA’s regulation of advisor and planner titles could influence policy in other jurisdictions

  • June 28, 2019 October 14, 2019
  • 13:43

Long overdue title protection coming to Ontario

But the devil will be in the details

  • May 3, 2019 October 14, 2019
  • 16:49

Now is the time to regulate financial services titles

Consumers expect professionalism and true value from financial advisors

  • March 8, 2019 October 14, 2019
  • 17:00

Technology will drive harmonization, regulators say

The insurance industry is taking a page from the mutual fund industry, leveraging technology to address mounting disclosure regulations

  • January 2, 2018 October 14, 2019
  • 10:30

AI is not just another fad

AI is slowly making its way into the wealth-management industry and will ultimately transform financial advisors’ role

  • October 29, 2017 October 14, 2019
  • 13:00

Is financial services the next music industry?

Blockchain technology may transform financial services just as peer-to-peer file-sharing technology changed the music industry almost 20 years ago

  • September 4, 2017 October 14, 2019
  • 17:00

Clients want humans, not robots

Far from replacing interaction with real people, technology strengthens the financial advisor’s client service

  • July 10, 2017 October 14, 2019
  • 05:00
Cybersecurity

Yan Huard

Managing the risks related to social media

Read and follow your firm’s guidelines on social media use and take the necessary steps to protect yourself

  • September 20, 2017 October 14, 2019
  • 16:20

Why security professionals fell short on ransomware attacks

Although it’s costly to upgrade key IT systems, the costs of not doing so could be much greater

  • July 27, 2017 October 14, 2019
  • 05:00

Cyberthreats extend beyond money

Hacktivism, ideological insiders and intelligence gathering are key sources of cyberattacks threating financial services firms

  • May 25, 2017 October 14, 2019
  • 09:30

Cloud computing: Bringing light to security issues

Now is the time to adopt a concerted cloud migration strategy because the security challenges associated with this technology will be on our radar screens…

  • March 23, 2017 October 14, 2019
  • 06:00
Responsible Investing

Deb Abbey

The need for sustainable business supply chains is growing

Advisors and their clients stand to benefit when corporate leaders focus on building socially and environmentally responsible enterprises

  • February 21, 2017 October 14, 2019
  • 06:00

Opportunity knocks for investors who want to make an impact

A growing base of investors are looking for investments that contribute measurably to environmental and social sustainability

  • October 20, 2016 October 14, 2019
  • 05:00

Diversity makes dollars and sense

Corporate boards and executive teams that lack gender and cultural diversity risk missing out on opportunities to generate long-term value

  • August 18, 2016 October 14, 2019
  • 05:00

Good corporate governance matters

You can play an active role in ensuring company executives and directors are working in the best interests of their shareholders

  • June 16, 2016 October 14, 2019
  • 05:00
Protecting Investors

Neil Gross

Be bold, regulators

Those still timorous and uncertain about introducing a best interest duty have a duty, themselves, to become decisive

  • October 31, 2016 October 14, 2019
  • 05:00

Non-GAAP metrics: investors’ little helpers or harmful nonsense?

Every company can calculate non-GAAP metrics however they want, so there’s real risk of investors and markets being misled

  • October 3, 2016 October 14, 2019
  • 05:00

Class dismissed

Overcautious courts are erecting barriers to securities class actions, even though these lawsuits are essential for maintaining the integrity and fairness of our capital markets

  • September 6, 2016 October 14, 2019
  • 09:00

Why is deficient issuer disclosure allowed to persist?

Data show that investors routinely receive, or are at risk of receiving, seriously bad disclosure from reporting issuers more than a quarter of the time

  • August 8, 2016 October 14, 2019
  • 06:30
Protecting Investors

Ermanno Pascutto

The CSA must act on critical reforms

Two key issues — the best-interests standard and reform of mutual fund fees — require timely and effective action

  • March 2, 2014 October 15, 2019
  • 16:31

Treat shareholders fairly when venture issuers raise capital

FAIR Canada supports exemptions that have the key features of rights offerings or private placements in compliance with the TSXV’s private placement rules

  • February 3, 2014 October 15, 2019
  • 06:15

Reform of accredited investor exemption is needed

Current regulations assume that an investor’s wealth is a proxy for sophistication. This has to change

  • January 6, 2014 October 15, 2019
  • 06:30

Canadians deserve real price competition in mutual funds

Paying fees for financial advice separately from those of financial products would result in price competition and better advice

  • November 25, 2013 October 15, 2019
  • 06:00