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communication during covid

Communicating through the pandemic

Even the most independent advisors appreciated hearing from their dealerships over the past year

  • By: Emily Fox
  • June 14, 2021 June 14, 2021
  • 00:05
people running

Dealer firms build on momentum

Advisor satisfaction jumped, pushing average IE rating to a 10-year high

Dealers' Report Card 2020 main chart blurred

Dealers’ Report Card 2020 main chart

How financial advisors rated their firms

  • By: IE Staff
  • June 5, 2020 September 30, 2020
  • 00:07
Portrait of young confident asian businessman with serious face sitting in modern office interior near big window, intelligent men entrepreneur in elegant suit thinking about something before meeting dream big business planning advisor

Cushioning the blow

Advisors experienced robust growth in AUM, client numbers and productivity before the pandemic

Hi-tech technological background with numbers and calculations

Dealers try to deliver on tech

Advisors still want improved back office support and client materials

Branding concept with notebook,

Does dealer reputation matter?

Whether firms seek recognition or not, they must support advisors

woman working from home

Supporting advisors through a pandemic

The leaders of Peak and Worldsource reveal their strategies and Covid-related measures

back to balance for dealer advisors

Back to balance for dealer advisors

Firms are performing better overall, though persistent and growing issues still threaten

  • By: Katie Keir
  • May 31, 2019 November 16, 2019
  • 00:18
Dealers' report card 2019 chart

Dealers’ Report Card 2019 main chart

See how advisors rated their firms

  • By: IE Staff
  • May 31, 2019 October 7, 2020
  • 00:17
Bona Vista, Newfoundland fishing village. Boats

Rising tide lifts advisors

Advisors at Canada's fund dealers are generating impressive growth in assets and boosting productivity

A question of connection

A question of connection

Support and communications categories were big factors in which firms came out on top

Balance between two large gold spheres. 3d illustration on a grey background.

The weight of proprietary product

Negative perceptions about in-house offerings can affect firms' ratings

Praise and critique for fee-based support

Praise and critique for fee-based support

While the category rating stayed the same, the satisfaction gap widened

Need for insurance support growing

Need for insurance support growing

Insurance revenue jumped, but firms aren't meeting advisor expectations quite yet

  • By: Leah Golob
  • May 31, 2019 November 16, 2019
  • 00:12
38862292 - businessman holds crystal ball with rising red graph and broken white graph

Importance of branch managers rises

Branch manager roles vary across dealers, but all advisors seek reliable, expert guidance

DRC 2018 cover

A bumpy road for advisors

Advisors are feeling unsettled as their firms go through major transitions related to ownership, management and technology. But there's hope things will begin to improve

DRC 2018: How financial advisors rated their firms

Dealers’ Report Card 2018 main chart

How financial advisors rated their firms

  • By: IE Staff
  • June 1, 2018 November 16, 2019
  • 00:13
Table: The average advisor

Modest growth in advisors’ books

Although average assets under management and productivity rose year-over-year, there are signs the industry is evolving as advisors adopt fee-for-service arrangements and cater to clients…

In defence of commissions

Most advisors surveyed for this year's Dealers' Report Card were strongly against regulators banning embedded commissions

dollar boat in the bad weather illustration economic instability

Perception of firm stability declines

Lower ratings for "firm's stability" arose from advisors' frustration with many of the major changes taking place

Dealers deliver on products

Advisors are pleased with the products their firms make available, as well as with the freedom to sell what they prefer

Macro view of laptop computer, tablet and smarphone

Firms fall flat on technology

Issues with tech platforms and firms' lack of support for e-signatures were key reasons for advisors' dissatisfaction

Communication efforts are lacking

Dealer firms are failing to keep advisors informed, especially when there are significant changes taking place

  • By: Leah Golob
  • June 1, 2018 November 16, 2019
  • 00:06

Advisors want better support

With ratings declining in some key areas and fewer advisors prepared to recommend their firms, advisors believe their firms could be doing a lot more…