A question of connection
Support and communications categories were big factors in which firms came out on top
- By: Daniel Calabretta
- May 31, 2019 November 16, 2019
- 00:15
Latest news in Dealers’ Report Card
The weight of proprietary product
Negative perceptions about in-house offerings can affect firms' ratings
- By: Jordan Barrera
- May 31, 2019 November 16, 2019
- 00:14
Praise and critique for fee-based support
While the category rating stayed the same, the satisfaction gap widened
- By: Maddie Johnson
- May 31, 2019 November 16, 2019
- 00:13
Need for insurance support growing
Insurance revenue jumped, but firms aren't meeting advisor expectations quite yet
- By: Leah Golob
- May 31, 2019 November 16, 2019
- 00:12
Importance of branch managers rises
Branch manager roles vary across dealers, but all advisors seek reliable, expert guidance
- By: Surina Nath
- May 31, 2019 November 16, 2019
- 00:11
A bumpy road for advisors
Advisors are feeling unsettled as their firms go through major transitions related to ownership, management and technology. But there's hope things will begin to improve
- By: Fiona Collie
- June 1, 2018 November 16, 2019
- 00:14
Dealers’ Report Card 2018 main chart
How financial advisors rated their firms
- By: IE Staff
- June 1, 2018 November 16, 2019
- 00:13
Modest growth in advisors’ books
Although average assets under management and productivity rose year-over-year, there are signs the industry is evolving as advisors adopt fee-for-service arrangements and cater to clients…
- By: James Langton
- June 1, 2018 November 16, 2019
- 00:12
Perception of firm stability declines
Lower ratings for "firm's stability" arose from advisors' frustration with many of the major changes taking place
- By: Fiona Collie
- June 1, 2018 November 16, 2019
- 00:10
Dealers deliver on products
Advisors are pleased with the products their firms make available, as well as with the freedom to sell what they prefer
- By: Sophie Allen-Barron
- June 1, 2018 November 16, 2019
- 00:09
Firms fall flat on technology
Issues with tech platforms and firms' lack of support for e-signatures were key reasons for advisors' dissatisfaction
- By: Curtis Panke
- June 1, 2018 November 16, 2019
- 00:08
CRM2 statements cause confusion
An overabundance of information and the move away from consolidation of information has resulted in a surge of complaints
- By: Ramona Leitao
- June 1, 2018 November 16, 2019
- 00:07
Communication efforts are lacking
Dealer firms are failing to keep advisors informed, especially when there are significant changes taking place
- By: Leah Golob
- June 1, 2018 November 16, 2019
- 00:06
Advisors want better support
With ratings declining in some key areas and fewer advisors prepared to recommend their firms, advisors believe their firms could be doing a lot more…
- By: Fiona Collie
- May 31, 2017 November 16, 2019
- 23:50
Dealers’ Report Card 2017 main chart
How advisors rated their firms
- By: IE Staff
- May 31, 2017 November 16, 2019
- 23:50
The struggle to keep up
Many advisors bemoan their firms not standing up to the regulators or offering enough support to deal with regulatory changes, and firms struggle to be…
- By: Charles Bossy
- May 31, 2017 November 16, 2019
- 23:50
Having a voice matters to advisors
Getting things right in handling advisors' feedback can be a challenge for firms even when they put significant efforts in place to accept and respond…
- By: Fiona Collie
- May 31, 2017 November 16, 2019
- 23:50
A magic formula for the back office
Having skilled, experienced and helpful staff with long tenure in the firm goes a long way toward ensuring advisors are satisfied with their dealer firm's…
- By: Jennifer Cheng
- May 31, 2017 November 16, 2019
- 23:50
Advisors pleased with products
Much praise was given to dealer firms that have an extensive mutual fund offering and provide access to other products that cater to specific clients
- By: Sophie Allen-Barron
- May 31, 2017 November 16, 2019
- 23:50
Small clients are safe with dealers
Almost nine in 10 advisors said their dealer firms don't encourage advisors to drop the smallest clients from their books of business. Advisor independence and…
- By: Latifa Abdin
- May 31, 2017 November 16, 2019
- 23:50
Advisors’ businesses in state of flux
The emergence of new competitors, such as robo-advisors, combined with the impact of increased regulation and shifts at both the client level and within the…
- By: James Langton
- May 31, 2017 November 16, 2019
- 23:08
A happier bunch
Reps are seeing new highs in their books of business. And advisors are rating their firms higher this year in a variety of categories, as…
- By: Fiona Collie
- May 19, 2016 November 16, 2019
- 23:02
Communication affects satisfaction
Advisors are happier when their firms focus on informing advisors about what's important, including the firm's strategic focus, and provide the proper channels through which…
- By: Kat Shermack
- May 19, 2016 November 16, 2019
- 23:00
Shifting fortunes for four firms
Acquisition wrecks havoc on ratings
- By: Rudy Mezzetta
- May 19, 2016 November 16, 2019
- 23:00