Report Card on Banks 2024 summary video
A video breakdown of the 2024 Report Card on Banks themes
A video breakdown of the 2024 Report Card on Banks themes
Planners and advisors just want to be well coached, paid fairly and provided with effective tools
Branch planners and advisors say compliance support is important, but cited several hurdles
The most productive segment of branch-based advisors saw AUM and client rosters decline
How branch advisors with the Big Six rated their banks' support offerings
Methodology for the annual Report Card
Regulators and investor advocates continue to eye banks’ fund market dominance, but branch advisors don’t feel hampered
How big banks ensure a smooth transition from one branch advisor to another
How branch-based financial advisors and planners rated their firms’ performance
Branch advisors say institutions aren’t adequately preparing them to use new technology
Advisors recognize the limits of a restricted shelf, but say they’re still able to serve clients
The category saw the biggest rating improvement in the Report Card
Methodology for the 2023 Report Card on Banks
The Big Six are falling short of retail planners’ salary expectations
Amid uncertain economic conditions, allocations are shifting away from equity funds and into fixed-income products
Listening to advisor feedback and adapting strategies drove banks’ Report Card ratings
While advisors say business development support is important, satisfaction levels lag
How branch-based financial advisors rated their firms’ performance
Responsiveness to feedback is important to advisors, but communication gaps remain
Branch-based advisors with the Big Six enjoyed book and client-roster growth
While some advisors have criticized banks for eliminating active selling of third-party products, many are happy with in-house selection
The lowest-rated bank was critiqued on compensation and technology, but it wasn't the only one
Four banks received below-average ratings for their technology tools
We detail the methodology for the Report Card on Banks
Advisors need more support to retain mass-affluent clients with growing wealth