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Keyword: Complaints

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JRC to look at expanding OBSI’s powers

Firms must ensure they make adequate disclosure regarding the use of internal ombudsmen

The site features improved usability, responsive design and a simplified complaint process for consumers

  • By: IE Staff
  • November 15, 2017 December 25, 2018
  • 11:30

Handling complaints internally could harm clients by diverting them from using OBSI or the courts

JRC to look at expanding OBSI’s powers

Complaints regarding banking cases have jumped 30%, while the volume of investment industry complaints have slipped

APEXA platform launches after several delays

OLHI’s annual report notes that the organization is pursuing changes to the way complaints about independent agents are handled

The product drew the most complaints and accounted for the majority of redress paid to consumers in the second half of 2016, the FCA reports

Concerns about fees and charges are on the rise

OBSI plans to improve resolution process

Although complaint volumes increased year-over-year, overall trends remained consistent

How to handle client complaints

Ellen Bessner and Dan Richards discuss the steps you need to take right away if a client makes a complaint that may involve a lawsuit (Part 7 of 8)

Suitability continues to be a major issue as it accounted for half of the prosecutions against individual registrants in 2015