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OBSI plans to improve resolution process

Although complaint volumes increased year-over-year, overall trends remained consistent

How to handle client complaints

Ellen Bessner and Dan Richards discuss the steps you need to take right away if a client makes a complaint that may involve a lawsuit (Part 7 of 8)

Suitability continues to be a major issue as it accounted for half of the prosecutions against individual registrants in 2015

The reduction in the total number of client complaints is encouraging, FCA says

How to respond to unhappy clients

In part five of a six-part series, “Keeping your practice compliant,” Ellen Bessner, partner, Babin Bessner Spry LLP, and Dan Richards, CEO, Client Insights, discuss advisors’ liability in dealing with client complaints, and explain the processes you should know to ensure your response helps your client and protects you from possible lawsuits.

The OmbudService for Life and Health Insurance has revamped its website with a new suite of online tools

Mortgage life insurance is the source of many complaints

Evidence from the past few years suggests that as markets rise, client complaints drop - and vice versa

Seidt stresses the importance of maintaining the integrity of CRD data

Client settlements can’t force a clean record