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Keyword: Complaints

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SRO sets out "technology-neutral" stance to record retention

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New report says expungements are being granted "as a matter of course"

Complaints were 19% above average levels for the past eight quarters

three businessmen sitting at a table negotiating and signing a contract. handskake. mediation concept, dispute resolution

Major reforms to the dispute resolution service’s mandate require action from regulators

client complaints tablet

How you and your team respond to complaints can determine whether clients feel that they're getting the attention they deserve. A 10-step checklist can ensure client issues are resolved to satisfaction

Bank skyscrapers in downtown Toronto

Review will take a closer look at disputes handled by the banks internally and complaints escalated to OBSI and ADRBO

Female advisor meeting with male client at hotel lobby

Advisors and their clients need the tools and resources to close the dangerous communication gap that exists between them

There was a modest increase in investment industry complaints

Two business men shouting through megaphones

The dispute resolution service aims to reduce the time it takes to resolve investment and banking complaints

Two business men shouting through megaphones

Giving OBSI the power to impose investor compensation decisions would empower retail investors to reject “low-ball” settlement offers