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The new service will feature higher monetary limits and compensation caps

  • February 14, 2018 February 14, 2018
  • 14:33
Business meeting concept illustration in an aerial view with people sitting around a conference table

The service provides dealers with an easy way to ask questions about complaint handling

FAIR Canada and PIAC urges regulators to take action against investment firms that have repeatedly ignored their complaint handling obligations

JRC to look at expanding OBSI’s powers

Firms must ensure they make adequate disclosure regarding the use of internal ombudsmen

The site features improved usability, responsive design and a simplified complaint process for consumers

  • By: IE Staff
  • November 15, 2017 November 15, 2017
  • 11:30

Handling complaints internally could harm clients by diverting them from using OBSI or the courts

JRC to look at expanding OBSI’s powers

Complaints regarding banking cases have jumped 30%, while the volume of investment industry complaints have slipped

APEXA platform launches after several delays

OLHI’s annual report notes that the organization is pursuing changes to the way complaints about independent agents are handled

The product drew the most complaints and accounted for the majority of redress paid to consumers in the second half of 2016, the FCA reports

Concerns about fees and charges are on the rise