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There was a modest increase in investment industry complaints

Two business men shouting through megaphones

The dispute resolution service aims to reduce the time it takes to resolve investment and banking complaints

Two business men shouting through megaphones

Giving OBSI the power to impose investor compensation decisions would empower retail investors to reject “low-ball” settlement offers

The new service will feature higher monetary limits and compensation caps

  • February 14, 2018 February 14, 2018
  • 14:33
Business meeting concept illustration in an aerial view with people sitting around a conference table

The service provides dealers with an easy way to ask questions about complaint handling

FAIR Canada and PIAC urges regulators to take action against investment firms that have repeatedly ignored their complaint handling obligations

JRC to look at expanding OBSI’s powers

Firms must ensure they make adequate disclosure regarding the use of internal ombudsmen

The site features improved usability, responsive design and a simplified complaint process for consumers

  • By: IE Staff
  • November 15, 2017 November 15, 2017
  • 11:30

Handling complaints internally could harm clients by diverting them from using OBSI or the courts

JRC to look at expanding OBSI’s powers

Complaints regarding banking cases have jumped 30%, while the volume of investment industry complaints have slipped