Deadline for providing a response would be shortened to three months
Regulators are overdue for a full response to the concerns of retail investors
Proposed rule sets out specific standards and timelines for firms
The Investment Dealers Association of Canada has published for comment proposed complaint-handling rules.The IDA’s proposed rule seeks to establish specific requirements for the client complaint handling process. It sets out specific standards and timelines to be adhered to in acknowledging, investigating and responding to client complaints that allege misconduct relating to the handling of the […]
The Mutual Fund Dealers Association of Canada is proposing policy amendments designed to clarify firms’ obligations when handling client complaints.The proposed amendments to the MFDA’s current policy aim to, “provide guidance with respect to the standards that members should have in place regarding complaint handling and supervisory investigations.” The current policy requires members to establish […]
Companies must file with Complaint Reporting System
Reports to be prepared semi-annually
Goal is to reduce duplication and harmonize regulatory reporting