Seidt stresses the importance of maintaining the integrity of CRD data
Client settlements can’t force a clean record
Report aims to ensure a harmonized approach to handling complaints across all financial sectors within the EU
With some dealers making a mockery of OBSI, it’s time for regulators to build a dispute-resolution system that cannot be subverted
Firms must provide clients with information about the availability of independent dispute resolution
ESMA, EBA want a harmonized approach to handling complaints across the investment, banking and insurance sectors in Europe
Credit cards, account fees and refusals to open an account make up the bulk of consumer complaints
Law group says FINRA lets brokers sanitize records of complaints after settling arbitration cases
British regulator finds serious problems with customer complaint handling decisions at two thirds of firms reviewed
The way you deal with the issue can increase client loyalty