FAIR Canada and PIAC urges regulators to take action against investment firms that have repeatedly ignored their complaint handling obligations
Firms must ensure they make adequate disclosure regarding the use of internal ombudsmen
The site features improved usability, responsive design and a simplified complaint process for consumers
Handling complaints internally could harm clients by diverting them from using OBSI or the courts
Complaints regarding banking cases have jumped 30%, while the volume of investment industry complaints have slipped
OLHI’s annual report notes that the organization is pursuing changes to the way complaints about independent agents are handled
The product drew the most complaints and accounted for the majority of redress paid to consumers in the second half of 2016, the FCA reports
Concerns about fees and charges are on the rise
Although complaint volumes increased year-over-year, overall trends remained consistent
Ellen Bessner and Dan Richards discuss the steps you need to take right away if a client makes a complaint that may involve a lawsuit (Part 7 of 8)