FCA pushes firms to maintain complaint resolution standards
Suitability remains investors’ top complaint, OBSI says
SRO sets out "technology-neutral" stance to record retention
New report says expungements are being granted "as a matter of course"
Complaints were 19% above average levels for the past eight quarters
Major reforms to the dispute resolution service’s mandate require action from regulators
How you and your team respond to complaints can determine whether clients feel that they're getting the attention they deserve. A 10-step checklist can ensure client issues are resolved to satisfaction
Review will take a closer look at disputes handled by the banks internally and complaints escalated to OBSI and ADRBO
Advisors and their clients need the tools and resources to close the dangerous communication gap that exists between them
There was a modest increase in investment industry complaints