The service provides dealers with an easy way to ask questions about complaint handling
FAIR Canada and PIAC urges regulators to take action against investment firms that have repeatedly ignored their complaint handling obligations
Firms must ensure they make adequate disclosure regarding the use of internal ombudsmen
The site features improved usability, responsive design and a simplified complaint process for consumers
Handling complaints internally could harm clients by diverting them from using OBSI or the courts
Complaints regarding banking cases have jumped 30%, while the volume of investment industry complaints have slipped
Ombudsman service plans other improvements after surveying institutions
Grace McSorley will take over from Brigitte Boutin, who retired from OBSI in March, in July
The regulatory committee aims to look at recommendations for giving OBSI binding powers
Although complaint volumes increased year-over-year, overall trends remained consistent