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Company: Ombudsman for Banking Services and Investments

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Concept of businessman with good work ethic.

Binding authority once again recommended for banks' dispute-resolution system

African businessman holding letter reading bad bank news about debt

It remains up to regulators to act on long-standing recommendation

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Budget promises examination of digitalization, single complaint-handling body


Deputy chief economist Dawn Desjardins announced her retirement from RBC, while other industry veterans emerged in new roles

  • By: Katie Keir
  • March 18, 2022 March 18, 2022
  • 12:59
Canadian Parliament Building at Dusk

Consumer groups call on Freeland to designate OBSI as binding bank ombud

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Service issues overtook suitability as top concern, OBSI reports

changes ahead sign

Promises for action on OBSI have repeatedly gone unmet, however

advisor-client meeting

The FCA is reviewing its consumer compensation scheme, which is under stress from past misconduct

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Jensen joined OBSI's board and is tapped to be the next chair

business people standing in line under a magnifying glass

OBSI’s Joint Regulators Committee said client compensation has fallen $1.3 million short of the recommended payout over three years