The relationship with IIROC may change how firms approach OBSI inquiries, a letter says
The independent dispute resolution service has been abandoned by most of the big Canadian banks
Complaints were 19% above average levels for the past eight quarters
Regulators stop short of going ahead with OBSI recommendations
OBSI finds seniors complain the most about mutual funds, disclosure issues
A proposed rule change would better align the self-regulatory organization's provisions for information with those of OBSI
Major reforms to the dispute resolution service’s mandate require action from regulators
Review will take a closer look at disputes handled by the banks internally and complaints escalated to OBSI and ADRBO
Investor Protection Clinic reviewed 40 applications for assistance in its first year
Current system protects banks, consumer advocates say