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Company: Ombudsman for Banking Services and Investments

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handshaking and exchanging contract documents

The relationship with IIROC may change how firms approach OBSI inquiries, a letter says

Downtown office buildings Toronto

The independent dispute resolution service has been abandoned by most of the big Canadian banks

Complaints were 19% above average levels for the past eight quarters

Miniature of business men observing maze risk concept

Regulators stop short of going ahead with OBSI recommendations

loseup portrait senior man protecting a piggy bank

OBSI finds seniors complain the most about mutual funds, disclosure issues

A proposed rule change would better align the self-regulatory organization's provisions for information with those of OBSI

three businessmen sitting at a table negotiating and signing a contract. handskake. mediation concept, dispute resolution

Major reforms to the dispute resolution service’s mandate require action from regulators

Bank skyscrapers in downtown Toronto

Review will take a closer look at disputes handled by the banks internally and complaints escalated to OBSI and ADRBO

business angel against the sky

Investor Protection Clinic reviewed 40 applications for assistance in its first year

Office buildings in Toronto’s financial district

Current system protects banks, consumer advocates say