Major reforms to the dispute resolution service’s mandate require action from regulators
Review will take a closer look at disputes handled by the banks internally and complaints escalated to OBSI and ADRBO
Investor Protection Clinic reviewed 40 applications for assistance in its first year
Current system protects banks, consumer advocates say
Bank of Nova Scotia will be withdrawing from the service in favour of a for-profit-alternative
There was a modest increase in investment industry complaints
Risky purchases can leave investors with no protection
In its annual statement of priorities, regulator reinforces its commitment to CSA’s proposed reforms and bolstering banking ombudsman
The revisions have been reviewed by regulators and provisionally approved by OBSI’s board
Guy Lemoine to oversee advisory council