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The revisions have been reviewed by regulators and provisionally approved by OBSI’s board

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Guy Lemoine to oversee advisory council

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The dispute resolution service aims to reduce the time it takes to resolve investment and banking complaints

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Manulife’s Rick Annaert replaces Kevin Regan as the industry representative for the MFDA

  • By: Leah Golob
  • February 28, 2018 April 16, 2018
  • 06:30
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Giving OBSI the power to impose investor compensation decisions would empower retail investors to reject “low-ball” settlement offers

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The service provides dealers with an easy way to ask questions about complaint handling

FAIR Canada and PIAC urges regulators to take action against investment firms that have repeatedly ignored their complaint handling obligations

JRC to look at expanding OBSI’s powers

Firms must ensure they make adequate disclosure regarding the use of internal ombudsmen

The site features improved usability, responsive design and a simplified complaint process for consumers

  • By: IE Staff
  • November 15, 2017 November 15, 2017
  • 11:30

Handling complaints internally could harm clients by diverting them from using OBSI or the courts