Home Ombudsman for Banking Services and Investments
Business meeting concept illustration in an aerial view with people sitting around a conference table

The service provides dealers with an easy way to ask questions about complaint handling

FAIR Canada and PIAC urges regulators to take action against investment firms that have repeatedly ignored their complaint handling obligations

JRC to look at expanding OBSI’s powers

Firms must ensure they make adequate disclosure regarding the use of internal ombudsmen

The site features improved usability, responsive design and a simplified complaint process for consumers

  • By: IE Staff
  • November 15, 2017 November 15, 2017
  • 11:30

Handling complaints internally could harm clients by diverting them from using OBSI or the courts

JRC to look at expanding OBSI’s powers

Complaints regarding banking cases have jumped 30%, while the volume of investment industry complaints have slipped

OBSI plans to improve resolution process

Ombudsman service plans other improvements after surveying institutions

JRC to look at expanding OBSI’s powers

Grace McSorley will take over from Brigitte Boutin, who retired from OBSI in March, in July

  • By: Leah Golob
  • June 16, 2017 December 19, 2017
  • 12:00
JRC to look at expanding OBSI’s powers

The regulatory committee aims to look at recommendations for giving OBSI binding powers

OBSI plans to improve resolution process

Although complaint volumes increased year-over-year, overall trends remained consistent