Canada’s Ombudsman for Banking Services and Investments (OBSI) has launched a new, accessible and more user-friendly website.

The site features improved usability, responsive design and a simplified complaint process for consumers in both official languages, as well as new features for participating firms.

“One of our key priorities is to continue to deliver quality and accessible dispute services to consumers and participating firms. Redesigning OBSI’s website with usability top of mind has been an integral part of achieving that goal,” says Ombudsman Sarah Bradley, in a statement.

In addition, the launch of the new website coincides with OBSI’s increased presence on social media, including its new feed on Twitter as @Ombudsman_OBSI. Through Twitter, OBSI will continue to offer increased insights into the world of financial complaints.

Visitors to the new website also will be able to view and follow a live social media feed, easily subscribe to OBSI’s e-News letters, or review the organization’s case studies in a streamlined way.