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Keyword: Dispute resolution

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three businessmen sitting at a table negotiating and signing a contract. handskake. mediation concept, dispute resolution

Major reforms to the dispute resolution service’s mandate require action from regulators

Bank skyscrapers in downtown Toronto

Review will take a closer look at disputes handled by the banks internally and complaints escalated to OBSI and ADRBO

Customer Relationship Management handshake provider and customer flat illustration

Insurers are becoming more diligent of informing consumers about the dispute resolution service

Bank of Nova Scotia will be withdrawing from the service in favour of a for-profit-alternative

There was a modest increase in investment industry complaints

three businessmen sitting at a table negotiating and signing a contract. handskake. mediation concept, dispute resolution

The revisions have been reviewed by regulators and provisionally approved by OBSI’s board

three businessmen sitting at a table negotiating and signing a contract. handskake. mediation concept, dispute resolution

The Ontario regulator seeks five mediators to join its roster

Two business men shouting through megaphones

The dispute resolution service aims to reduce the time it takes to resolve investment and banking complaints

Two business men shouting through megaphones

Giving OBSI the power to impose investor compensation decisions would empower retail investors to reject “low-ball” settlement offers

Business meeting concept illustration in an aerial view with people sitting around a conference table

The service provides dealers with an easy way to ask questions about complaint handling