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Keyword: Dispute resolution

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Customer Relationship Management handshake provider and customer flat illustration

Insurers are becoming more diligent of informing consumers about the dispute resolution service

Bank of Nova Scotia will be withdrawing from the service in favour of a for-profit-alternative

There was a modest increase in investment industry complaints

three businessmen sitting at a table negotiating and signing a contract. handskake. mediation concept.

The revisions have been reviewed by regulators and provisionally approved by OBSI’s board

three businessmen sitting at a table negotiating and signing a contract. handskake. mediation concept.

The Ontario regulator seeks five mediators to join its roster

Two business men shouting through megaphones

The dispute resolution service aims to reduce the time it takes to resolve investment and banking complaints

Two business men shouting through megaphones

Giving OBSI the power to impose investor compensation decisions would empower retail investors to reject “low-ball” settlement offers

Business meeting concept illustration in an aerial view with people sitting around a conference table

The service provides dealers with an easy way to ask questions about complaint handling

FAIR Canada and PIAC urges regulators to take action against investment firms that have repeatedly ignored their complaint handling obligations

JRC to look at expanding OBSI’s powers

Firms must ensure they make adequate disclosure regarding the use of internal ombudsmen