Major reforms to the dispute resolution service’s mandate require action from regulators
Review will take a closer look at disputes handled by the banks internally and complaints escalated to OBSI and ADRBO
Insurers are becoming more diligent of informing consumers about the dispute resolution service
Bank of Nova Scotia will be withdrawing from the service in favour of a for-profit-alternative
There was a modest increase in investment industry complaints
The revisions have been reviewed by regulators and provisionally approved by OBSI’s board
The Ontario regulator seeks five mediators to join its roster
The dispute resolution service aims to reduce the time it takes to resolve investment and banking complaints
Giving OBSI the power to impose investor compensation decisions would empower retail investors to reject “low-ball” settlement offers
The service provides dealers with an easy way to ask questions about complaint handling