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Keyword: Dispute resolution

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The site features improved usability, responsive design and a simplified complaint process for consumers

  • By: IE Staff
  • November 15, 2017 November 15, 2017
  • 11:30

Handling complaints internally could harm clients by diverting them from using OBSI or the courts

JRC to look at expanding OBSI’s powers

Complaints regarding banking cases have jumped 30%, while the volume of investment industry complaints have slipped

Applications to the self-regulatory organization are due Oct. 15

OBSI plans to improve resolution process

Ombudsman service plans other improvements after surveying institutions

JRC to look at expanding OBSI’s powers

Grace McSorley will take over from Brigitte Boutin, who retired from OBSI in March, in July

  • By: Leah Golob
  • June 16, 2017 September 5, 2018
  • 12:00
JRC to look at expanding OBSI’s powers

The regulatory committee aims to look at recommendations for giving OBSI binding powers

JRC to look at expanding OBSI’s powers

The dispute-resolution service says in its new strategic plan that it wants to implement a new approach to enforcing compensation recommendations

OBSI plans to improve resolution process

Although the dispute-resolution service supports most of an independent reviewer’s recommendations, it rejects a couple of big ones

OBSI plans to improve resolution process

The increase is attributed primarily to new processes that OLHI has implemented for assessing and handling complaints