Home Dispute resolution

Keyword: Dispute resolution

106 results found

FAIR Canada and PIAC urges regulators to take action against investment firms that have repeatedly ignored their complaint handling obligations

JRC to look at expanding OBSI’s powers

Firms must ensure they make adequate disclosure regarding the use of internal ombudsmen

The site features improved usability, responsive design and a simplified complaint process for consumers

  • By: IE Staff
  • November 15, 2017 December 25, 2018
  • 11:30

Handling complaints internally could harm clients by diverting them from using OBSI or the courts

JRC to look at expanding OBSI’s powers

Complaints regarding banking cases have jumped 30%, while the volume of investment industry complaints have slipped

Applications to the self-regulatory organization are due Oct. 15

OBSI plans to improve resolution process

Ombudsman service plans other improvements after surveying institutions

JRC to look at expanding OBSI’s powers

Grace McSorley will take over from Brigitte Boutin, who retired from OBSI in March, in July

JRC to look at expanding OBSI’s powers

The regulatory committee aims to look at recommendations for giving OBSI binding powers

JRC to look at expanding OBSI’s powers

The dispute-resolution service says in its new strategic plan that it wants to implement a new approach to enforcing compensation recommendations