Binding authority once again recommended for banks' dispute-resolution system
It remains up to regulators to act on long-standing recommendation
Budget promises examination of digitalization, single complaint-handling body
Deputy chief economist Dawn Desjardins announced her retirement from RBC, while other industry veterans emerged in new roles
Consumer groups call on Freeland to designate OBSI as binding bank ombud
Service issues overtook suitability as top concern, OBSI reports
Promises for action on OBSI have repeatedly gone unmet, however
The FCA is reviewing its consumer compensation scheme, which is under stress from past misconduct
Jensen joined OBSI's board and is tapped to be the next chair
OBSI’s Joint Regulators Committee said client compensation has fallen $1.3 million short of the recommended payout over three years