The Investment Industry Regulatory Organization of Canada has finalized its new complaint handling requirements and filed them with securities regulators for final approval.

In a notice to its members published Wednesday, IIROC reports that it has made some minor revisions to its proposed complaint handling proposals in response to public comments and input from the Canadian Securities Administrators. Still, the basic complaint-handling framework, process and timelines are unchanged, and it says none of the revisions are substantive.

The IIROC has now filed the complaint handling proposals with the CSA for final approval, and it says that, in anticipation of that approval, dealers should start preparing for implementation of the requirements.

The proposals are expected to become effective 30 days after CSA approval, and the IIROC notes that it intends to co-ordinate with the Mutual Fund Dealers Association of Canada, so that both regimes are implemented at the same time.

IE