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Report Card on Banks 2021

Branch-based financial advisors and planners at the Big Six banks have been holding their own since  Covid-19 turned the world on its head, but that doesn’t mean the banks can relax.

August 29, 2021

Wanted: Enhancements to in-branch HNW services

Advisors need more support to retain mass-affluent clients with growing wealth

  • August 30, 2021 August 26, 2021
  • 00:15

Some advisors frustrated by lack of planning support

Advisors at certain banks said they didn’t have much to offer in the way of estate planning and financial planning

  • August 30, 2021 August 26, 2021
  • 00:14

Banks trim product offerings ahead of CFRs

Product shelves at some banks are changing thanks to the client-focused reforms

  • August 30, 2021 August 26, 2021
  • 00:11

Bank advisors’ AUM remains stable, but asset mix changes dramatically

Advisors swung sharply toward mutual funds and away from most other products

  • August 30, 2021 August 26, 2021
  • 00:10

Changes to compensation garner mixed reviews

Advisors’ bonuses are increasingly being tied to client satisfaction

  • August 30, 2021 August 26, 2021
  • 00:09

Report Card on Banks 2021 main chart

How bank-branch advisors rated their firms

  • August 30, 2021 August 26, 2021
  • 00:06

Satisfaction grows for bank advisors, but barriers remain

Advisors and planners have some unmet expectations when it comes to their banks’ support services

  • August 30, 2021 August 26, 2021
  • 00:06

Flexible work policies paid off for banks

Some advisors who couldn’t easily work from home expressed frustration

  • August 30, 2021 August 26, 2021
  • 00:00