CIBC and National Bank slip to second and third place
The ability to understand app features has the largest impact on overall satisfaction among app users
Cost savings for banks may come with lower levels of customer engagement
The bank aims to create new tools and experiences for clients by providing external developers access to select RBC application programming interfaces
The chatbots have been fed with the top customer questions received at BMO’s call centre and the bank’s websites
The gap between interest rates offered by online banks and traditional banks has widened in the past couple of years
The bank has switched over customers from President’s Choice Financial to the new brand after reaching a deal with Loblaw to take over its banking operations
The youngest generation is still more apt to use technology as they prefer mobile banking the most
U.S. study finds that Canadians are spending more time on their mobile banking apps this year than they did both in 2016 and 2015
Canadian banks on the whole are succeeding in encouraging mobile transactions and payments