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Keyword: Online banking

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Smartphone with finance and market icons and symbols concept

CIBC and National Bank slip to second and third place

Smartphone with finance and market icons and symbols concept

The ability to understand app features has the largest impact on overall satisfaction among app users

Close-up Of Person With Credit Card And Mobile Phone Doing Online Banking

Cost savings for banks may come with lower levels of customer engagement

Macro view of laptop computer, tablet and smarphone

The bank aims to create new tools and experiences for clients by providing external developers access to select RBC application programming interfaces

Man with smart phone and credit card with online shopping and payment.

The chatbots have been fed with the top customer questions received at BMO’s call centre and the bank’s websites

The gap between interest rates offered by online banks and traditional banks has widened in the past couple of years

The bank has switched over customers from President’s Choice Financial to the new brand after reaching a deal with Loblaw to take over its banking operations

RBC’s mobile users can now call on Siri to pay bills

The youngest generation is still more apt to use technology as they prefer mobile banking the most

  • By: Leah Golob
  • October 18, 2017 October 18, 2017
  • 13:00
RBC’s mobile users can now call on Siri to pay bills

U.S. study finds that Canadians are spending more time on their mobile banking apps this year than they did both in 2016 and 2015

  • By: Leah Golob
  • September 14, 2017 December 19, 2017
  • 14:15
RBC’s mobile users can now call on Siri to pay bills

Canadian banks on the whole are succeeding in encouraging mobile transactions and payments