Changes in fashion are a reflection of how much people change — and why you should meet with clients annually to see what’s going on in their lives
The regulator’s goal is to enhance overall compliance at firms that don’t belong to a self-regulatory organization
Rebecca Cowdery, partner, Borden, Ladner Gervais, discusses the number one compliance concern according to both regulators and industry - going beyond the KYC form to truly know your client. Cowdery gives pragamtic tips on effective ways to know your client. She spoke at the Portfolio Management Association of Canada (PMAC) 2013 conference and annual general meeting in Toronto.
Mitch Anthony, President, Advisor, Insights, Inc., explains the three elements that are a must to truly get to know your client. Anthony explains that advisors must pay attention to: 1) transitions 2) defining experiences and 3) he gives tips on how to listen in an empathetic way. Anthony spoke at the Financial Planning Vision2020 Symposium in Toronto.
By not meeting the spouse or children of a well to do client, you’re losing out on growing your business
You need to understand the products you sell, explain them to clients appropriately, and ensure you chose a strategy that fit clients’ needs best
Brochure explains the need to collect personal information from clients
Find out their values and goals so you can anticipate their needs
Watching out for your clients’ best interests, not yours, is paramount
Marsha Gerhart, counsel, Borden Ladner Gervais, gives tips on KYC, KYP and suitability for the exempt market. Gerhart drills down into the specific requirements for exempt market dealers and explains the interdependence of knowing your client, knowing the product -- and determining suitability. Gerhart spoke to Paula Virany, multimedia editor and video producer for Investment Executive, at the 2013 EMDA Exempt Market Dealers conference in Toronto.