Insurers are becoming more diligent of informing consumers about the dispute resolution service
Bank of Nova Scotia will be withdrawing from the service in favour of a for-profit-alternative
There was a modest increase in investment industry complaints
The revisions have been reviewed by regulators and provisionally approved by OBSI’s board
The Ontario regulator seeks five mediators to join its roster
The dispute resolution service aims to reduce the time it takes to resolve investment and banking complaints
Giving OBSI the power to impose investor compensation decisions would empower retail investors to reject “low-ball” settlement offers
The service provides dealers with an easy way to ask questions about complaint handling
FAIR Canada and PIAC urges regulators to take action against investment firms that have repeatedly ignored their complaint handling obligations
Firms must ensure they make adequate disclosure regarding the use of internal ombudsmen