Firms must provide clients with information about the availability of independent dispute resolution
RRIF meltdown strategy resulted in investor losses
Complaints down slightly from 2012
Exempt market dealers and portfolio managers will now be required to use OBSI’s dispute resolution service
The dispute-resolution ombudsman will be adopting a variety of changes in an effort to bring cases to a close more quickly
Ombudsman announces measures to speed up complaints resolution
OmbudService for Life & Health Insurance will continue to handle complaints related to seg funds
Mortgage investments were made without the firm’s knowledge
Investment firm’s refusal of OBSI’s recommendation for compensation prompts OSC Investor Advisory Panel to demand more from regulators
Firm declines Ombudsman recommendation for compensation