Certain claims are best handled by OBSI; however, if the ombudservice were more balanced, it would result in a process that’s more transparent and fair
A new independent report makes it clear that binding decisions are needed for full and fair compensation
The Joint Regulators Committee has created a process for OBSI to report possible systemic issues to the regulators
Industry lobbyists feel that ombudsman favours investors
The dispute-resolution service reports that banking complaints rose by 21% over the past year while investment complaints dropped by 14%
Investment industry intransigence toward the dispute-resolution service has grown since the last independent review in 2011
The purpose of the evaluation is to determine whether OBSI is fulfilling its obligations as a dispute resolution service for the investment industry
Quebec, Newfoundland sign revised agreement
Financial regulators in the U.K. are considering whether small business clients should be treated more like retail customers
OLHI finds that non-binding recommendations are effective