OBSI’s Joint Regulators Committee said client compensation has fallen $1.3 million short of the recommended payout over three years
Consultation follows a report that exposed deficiencies with the current system
With complaints on the rise, disciplinary activity slowed in fiscal 2021, IIROC reports
IIROC also is looking at retail complaints and disgorgement, among other SRO priorities
Dealers' FX fees, capacity issues and online chatroom activity are all attracting the OSC's interest
Reporting changes will be rolled into a bigger project on complaints, investigations
Both the number and average size of successful complaints about investment firms dropped in 2020
The regulator says it will contact clients directly as part of compliance reviews
Regulators say market turmoil and industry disruption are to blame
Mutual funds top the list of most complained about product