UK regulator releases firm specific complaints data
Majority of investigations related to the suitability of investment advice
Investment complaints up 73%
When dealing with an irate client, first let them do the talking
FSA reviewing whether it needs to make changes to its existing rules on complaint handling
Proposed reforms range from raising the limit on arbitration awards to entirely new models for dispute resolution
It has taken years and a major banking crisis, but consumer protection is improving
New terms to coincide with new IIROC and MFDA complaint-handling rules
Dealers required to report detailed client information
New rule sets tighter timeframes for responses to client complaints