Bylaw change ensures continued funding in the wake of TD withdrawal from OBSI
Latest round of compliance exams to focus on client complaint handling rule
FAIR Canada: Firms should be financially responsible for advisors
Change will give investors an additional choice in selecting their arbitrators when they file claims
RBS, Natwest settle with Financial Services Authority
UK regulator releases firm specific complaints data
Majority of investigations related to the suitability of investment advice
Investment complaints up 73%
When dealing with an irate client, first let them do the talking
FSA reviewing whether it needs to make changes to its existing rules on complaint handling