ESMA, EBA want a harmonized approach to handling complaints across the investment, banking and insurance sectors in Europe
Credit cards, account fees and refusals to open an account make up the bulk of consumer complaints
Law group says FINRA lets brokers sanitize records of complaints after settling arbitration cases
British regulator finds serious problems with customer complaint handling decisions at two thirds of firms reviewed
The way you deal with the issue can increase client loyalty
Dealers should review the complaint handling documentation they provide to clients
Report suggests unsuitable investments and advice remain the leading source of investment industry complaints
New guide aims to help investors find their way through the complaints process
Firms that fail to complay may face fines, AMF says
