Advisors of all stripes say that even though their firms are open to receiving advisors' feedback, their suggestions are seldom put into place - nor do most firms follow up on or respond to these recommendations
Firms are performing strongly in their approaches to diversity in the workplace
Firms and their advisors have embraced financial planning, but it appears clients have not. Advisors cite the time and the complexity involved in preparing a plan as major reasons why clients don't want to go through this process
There's much dissatisfaction regarding firms' back-office departments advisors cite a bevy of concerns
A key theme of the Report Card series, year in and year out, is that firms could do more on pay. This year, most advisors said growth in their books of business has not been reflected properly in their compensation. Some firms, though, have the answer
Advisors with the nine firms that received the highest ratings are able to build their businesses as they see fit
Across all channels of the financial services industry, advisors report bigger books and client rosters, on average. However, the rates of growth over the past four years aren't as robust as the latest annual numbers appear to indicate
Concerns focus on firms' back office, technology and receptiveness to advisor feedback. Nonetheless, firms are delivering in the areas in which advisors place the greatest value
Once considered pariahs within financial services firms, compliance officers are now viewed as “partners” in doing business, who are “eager to help” and respond “immediately”
Pablo Fuchs, senior editor at Investment Executive, and Clare O'Hara, staff writer, discuss key themes from the 2013 Insurance Advisors’ Report Card. Trends this year show a dip in satisfaction with marketing support — but dramatic improvements in several key areas, including social media and compensation. Fuchs and O’Hara spoke at the TMX Broadcast Centre in Toronto.