New terms to coincide with new IIROC and MFDA complaint-handling rules
Expanding OBSI’s workforce is just one of Douglas Melville’s many tasks
Melville promoted from senior deputy ombudsman
Suitability complaints continuing to lead the way
Agnew becomes college president on July 1
Ombudsman waiting for new complaint-handling rules to take effect
Complaint numbers up as consumer awareness grows
Advocates say the decision of Royal Bank to leave OBSI does not serve the public interest
Royal Bank of Canada will no longer use OBSI for banking complaint resolution, launching its own service instead
OBSI will be following up on potential systemic issues that arise out of individual complaint files