Dispute resolution service calls on fund dealer to compensate couple in connection with off-book investment
Critics say OBSI isn't transparent, does not act impartially
Consumer expert Savary to chair council
Proposals aimed at updating the little-used arbitration system for investor complaints has generated controversy
Information may be made public if a firm refuses a recommendation of the ombudsman
Overall consumer complaints and inquiries down from last year
Martel, Ferrante and Lightstone appointed; Savary steps down
Blanket order covers all clients except those in Quebec
Majority of investigations related to the suitability of investment advice
Investment complaints up 73%