Co-operation from certain firms is lacking
Flaherty urged to make OBSI the sole provider of dispute resolution for client complaints, and to make OBSI recommendations binding
Binding decisions will lead to additional steps, such as appeals, and result in a longer and more complex dispute resolution process
The ombudsman has been challenged by banks, brokerage firms
Bylaw change ensures continued funding in the wake of TD withdrawal from OBSI
Dispute resolution system should not be allowed to become further fragmented
Move is expected to reduce average response times for banking customers’ concerns
IIROC appoints Craig Heyman to OBSI board
Changes would explicitly identify directors as either pubic or industry