Proposed changes based on industry comments, review of other jurisdictions
Suitability issues most common topic of investor complaints investigated by OBSI
PIAC calls government’s decision “hypocritical”
Banks should not be allowed hire their own dispute resolution provider, FAIR Canada says
Ombudsman receiving calls from customers of RBC and TD who say they are being turned away
Allowing banks to choose their own dispute resolution mechanism “a giant step backward for consumer protection”
A recent decision in a proposed class-action lawsuit highlights the courts’ skepticism with the efficacy of the financial services industry’s dispute-resolution mechanism.
Regulators appear to be close to addressing a few of the concerns relating to the financial services industry’s ombudservice
Without either industry or government support non-profit organization “cannot hope to survive”
Search is underway for an independent chairman