The willingness to accept a compensation recommendation can be affected the a firm’s size and the type of insurance it holds
With some dealers making a mockery of OBSI, it’s time for regulators to build a dispute-resolution system that cannot be subverted
New rules that require CSA-regulated firms to sign on with the dispute-resolution service will see its membership double
Investor Advisory Panel calls on OSC to address refusals by firms to accept the Ombudsman’s recommendations
Suitability of leveraged investment strategy disputed
Firms must provide clients with information about the availability of independent dispute resolution
RRIF meltdown strategy resulted in investor losses
Ombudsman recommended the investment firm pay over $290,000 in compensation to clients
Complaints down slightly from 2012
Exempt market dealers and portfolio managers will now be required to use OBSI’s dispute resolution service