(June 1 – 14:20 ET) – Mutual funds researcher DALBAR, Inc. has selected C.I. Mutual Funds’ Insight Program statement as the best of all wrap account statements in Canada in DALBAR’s annual survey of managed account statements.
Optus Corporation, specialists in customer communication for the investment industry, designed the statement in conjunction with C.I.
DALBAR’s study — entitled 2000 Managed Account Statement Ratings & Analysis — surveyed all 10 major wrap account programs in Canada. The study measured how well firms used managed account statements as a tool to educate, inform and strengthen relationships with clients. It also measured how effectively firms used the managed account statement as a reporting tool. DALBAR reviewed statements from industry heavyweights such as Royal Bank, Merrill Lynch and others before giving their highest praise to C.I.
The winning statement contains comprehensive information on investment performance, uses graphics to illustrate asset allocation, and provides customized commentary from fund managers.
“We’re honoured that C.I.’s statement was acknowledged as the industry benchmark in the DALBAR survey,” said Cam Shapansky, president of Optus. “In a sense, we see it as an affirmation that the mutual fund account statement can, indeed, be transformed from an onerous regulatory requirement into a valuable and meaningful customer communications opportunity.”
-IE Staff