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  1. IE Staff
    Contact clients and demonstrate your value
  2. Dwarka Lakhan
    The discussion must be personal because every client is unique
  3. Dwarka Lakhan
    Remind them that market movements are cyclical
  4. Dwarka Lakhan
    Some clients will worry more than others. Your job is to reassure them
  5. Dwarka Lakhan
    Effective use of verbal and non-verbal skills takes practice and experience
  6. Dwarka Lakhan
    Meet in person or use online surveys
  7. Dwarka Lakhan
    Get to the bottom of their unhappiness through frank and open discussion
  8. Dwarka Lakhan
    Client contact is key to client satisfaction
  9. JoAnne Sommers
    Become your grieving client’s “thinking partner”
  10. JoAnne Sommers
    Postpone important decisions and avoid clichés