Industry News

2012 Dealers’ Report Card

What do advisors have to say about their firms? All the insight, the ratings and the candid comments from the June 2012 issue of Investment Executive newspaper. To review the 2011 Dealers' Report Card, click here.

 

 

In this Special Feature

  • DRC 2012: Editors discuss key findings

    Pablo Fuchs, senior editor of Investment Executive, and Clare O’Hara, reporter, discuss the results of the 2012 Dealers’ Report Card and why “firms feel just right to advisors”. They outline the key finding’s of this year’s survey. They spoke at the TSX Broadcast Centre in Toronto.

    Industry News
  • Advisors find the right fit

    Although dealer firms still have work to do, the majority of advisors surveyed say their firms are offering exactly the right mix of services to make them happy

    Dealers’ Report Card
  • 2012 Dealers’ Report Card main chart

    How advisors rated their firms

    Dealers’ Report Card
  • A state of stasis exists among reps

    The average advisor at the dealer firms is older, more experienced and less productive than last year. And, overall, it appears that advisors may be working a bit harder just to maintain their position within the financial services industry

    Dealers’ Report Card
  • Technology remains a sore spot

    Some dealers still have a lot of work to do when it comes to making their tech tools and advisor desktop accessible to advisors. Other firms, however, are starting to step up their game

    Dealers’ Report Card
  • Financial planning in the spotlight

    When it comes to providing support for financial planning, some firms' ratings rose because of technological improvements to their financial planning software, better education and training, as well as increased flexibility

    Dealers’ Report Card
  • Inaction causing dissatisfaction

    Firms that haven't restored their grid and bonus payouts to pre-recessionary levels garnered the most displeasure from their advisors. In contrast, advisors were most pleased at dealers that offer a balance among support, independence and payouts

    Dealers’ Report Card
  • Marketing grows in importance

    There has been a shift in the expectations advisors have about their firm's promotional tactics in this post-financial crisis environment now, firms' branding strategies are becoming more important, as is marketing support for advisors' practices

    Dealers’ Report Card
  • Collaboration is key to satisfaction

    When dealer firms have solid staff in place in their back office and compliance departments to provide support in an accurate, timely and helpful manner - and they do it all free of errors - this pleases advisors to no end

    Dealers’ Report Card
  • A source of much frustration

    Dissatisfaction with client account statements

    Dealers’ Report Card
  • Blending the right ingredients

    When it comes to support for wealth-management services, advisors want a comprehensive mix

    Dealers’ Report Card
  • Communication is a top priority

    Dealers that keep advisors in the loop and make themselves available received top ratings from reps

    Dealers’ Report Card