Find out why they want to deviate from the plan
Learn how to stand out in the information highway
Now more than ever, contact is key to retaining clients
Spot the signs and focus on your client’s needs
Before you start thinking about your goals and resolutions for the new year, take a critical look at the methods you have used throughout the past year. One important element of your practice that deserves scrutiny is your communication strategy. How effectively you communicate with your clients and prospects has a profound effect on the […]
The art of light conversation is key to putting clients at ease
How to apologize for a misstep
Whatever the problem, get to the bottom of it
Make a good first impression and keep them occupied
Use tools at your disposal and maintain contact to dispel fears