Communication becomes more critical
Having someone to listen to concerns and offer guidance on dealing with clients is a recipe for success
- By: Ashley Spegel
- June 1, 2009 November 16, 2019
- 11:40
Having someone to listen to concerns and offer guidance on dealing with clients is a recipe for success
Advisors report that clients have moved toward high-interest savings accounts and segregated funds (includes chart)
Some advisors are happy with what they pay, but others say the technology they buy is not sufficient
Firms that emphasize financial planning attract advisors who do the same
Most firms are falling short of advisors’ expectations, but many are in the process of making up ground (includes chart)
Questions about leadership and ownership caused uncertainty and ratings to drop at two dealer firms
Although advisors were not thrilled with the changes, they understand that it’s all a result of the recession (includes chart)
Although books of business and productivity have declined, the move toward fee- and asset-based sources of revenue continues (includes chart)
The tumultuous year has had little impact on ratings, as what advisors value most has not changed (Include main chart) (IE:TV)
But firms’ support efforts vary greatly, from full-service teams to external referrals
Succession planning takes care of aging advisors, and also adds recruiting muscle for firms
Although Desjardins advisors are thrilled with their firm’s direction, DundeeWealth advisors are not so enamoured
Advisors say having a solid advertising campaign, support for their own practices and an easy-to-use consumer Web site are key
Regulators still require dealers to keep paper documents, but electronic documents make process easier
Although some firms have improved back-office offerings, many are still not meeting advisors’ needs
But firms that also have such experts are seeing lower scores for unrelated reasons
Despite their desire for more incentives, bonuses and perks, advisors say money is still Priority No. 1
Some advisors are unclear about what services are offered by their firms
But the full-service platform continues to make headway, with more firms adding a securities arm
But fewer advisors have financial planning designations; women are assuming a greater role
There are key differences between top producers and the rest of advisors
This year's Report Card includes key changes
Greater resources give advisors more stability; dealers bring more services under one roof
Advisors, executives differ about the usefulness of giving clients accessibility
Scores in the category tumbled on communication, quality and staffing concerns