Sun Life Financial announced today service enhancements for members of employer-sponsored retirement plans, including multi-language call centre service.

Launching in January 2002, the Group Retirement Services division of Sun Life Assurance Co of Canada will be the first in Canada to offer employees, who are members of group retirement or savings plans, immediate access to live language interpretation in more than 150 languages.

Additionally, group plan members will also be able to enjoy extended call centre hours, from 8 a.m. to 8 p.m. EST, and the implementation of Web-Assist, a service which provides 24 hours a day/ 7 days a week assistance to employees accessing their group retirement plan.

The new bilingual Web-Assist Service, also an industry first, provides personal identification number (PIN) resets and browser support to plan members anytime. The multi-language call centre service and extended call centre hours will be available as of Jan. 2, 2002. The Web-Assist service will be available as of Jan. 14, 2002, just in time for RRSP season.

“The multi-language call centre service, extended call centre hours and Web-Assist, enable members to manage their plans more effectively and efficiently, be it from work or home,” said Mary De Paoli, vice president, National Sales and Marketing, Group Retirement Services.