The Mutual Fund Dealers Association has approved amendments to its by-law regarding client complaint handling.

The amendment requires MFDA member firms to provide all new clients, and to clients who submit a written complaint to the firm member, a copy of the disclosure notice contained in the MFDA form “Client Complaint Information”.

It also requires each firm to provide material which describes the Ombudsman for Banking Services and Investments, the approved ombudservice of the MFDA.

MFDA members can comply with this obligation: by printing the form and providing it as a stand-alone document to the client; or by copying the form, in its entirety exactly as it appears on the MFDA web site including font size, and including or inserting it into documentation provided by the member to its clients.

An electronic copy of the form is also located under the Forms link on the Regulation page of the MFDA website in PDF format.