Elliott & Page Mutual Funds was ranked number one in customer service among its competitors according to a survey conducted by Environics Research group.
The survey measured the customer service agents of 17 mutual fund companies on various attributes including product knowledge, agent confidence and ability, and overall value added service to the client.
It also measured the departments as a whole on the efficiency and accuracy of information.
Elliott & Page had the highest overall score, had the highest ranking by advisors and brokers, and had the highest ranking for providing added value to the client.
“Our entire team is committed to going the extra mile for the client,” says Robert Pala, manager of client services. “The fact remains; we scored number one by our clients and we are very proud of that.”
“The results of the survey are very important to us,” says Barb Thomson, vice president mutual fund operations. “The survey reflects Elliott & Page’s focus on our customers and highlights our commitment to understanding the needs of our clients.”
The survey was conducted in three phases over the past year. The results of each phase were then combined to develop an overall ranking for the year in which Elliott & Page took the top spot. The survey was conducted by sampling over 5,000 telephone calls and 1,400 emails.