Vantis Credit Union is the first financial institution in Canada to offer customers live consultation with service reps through video kiosks at all of their branches.

Vantis, a Winnipeg-based Credit Union serving 22,000 members, worked closely with MTS Allstream to develop, deploy and support a solution based on the Nortel SIP multimedia platform that will allow cameras at Vantis’ ICU (Interactive Communication Unit) kiosks to link directly with the organization’s financial professionals, re-defining customer service while allowing Vantis to make more efficient use of existing resources and increase access to the financial services and products they offer.

“We are committed to providing our members with convenient access to our full range of financial products and services, and thanks to this high tech ICU approach we are able to do,” said Michel Audette, president and CEO of Vantis Credit Union. “When we shared our vision with MTS Allstream, they became instrumental in developing this innovative solution, which will significantly expand the reach of our branch network and re-define member service to Vantis’ members.”

Vantis has eight branches, six in Winnipeg and two in rural Manitoba. Vantis’ ICU service is currently being tested, and will begin offering full service through the video kiosks in the fall of 2006.