Ellen’s Positive Notes

This weekly column by Ellen Bessner is designed to lighten the mood during tough times.

May 19, 2020

Build client trust through each team member

Your team is crucial to building client trust during this pandemic and beyond

  • May 19, 2020 May 19, 2020
  • 17:33

How to build client trust during the pandemic and beyond

This pandemic is an opportunity to build trust by showing clients your value

  • May 12, 2020 May 12, 2020
  • 16:45

What your clients should include in their personal continuity plans

Help your clients prepare for a rainy day with this helpful list

  • May 5, 2020 May 5, 2020
  • 17:19

Developing a personal continuity plan

Help your clients learn from this pandemic to prepare for any future personal emergencies

  • April 28, 2020 May 4, 2020
  • 17:04

Our giant dog

This personal, heartwarming story might help distract you during these trying times

  • April 21, 2020 April 21, 2020
  • 17:46

Pandemic, stress and luxury

How to use your free time to reduce stress and prepare for the future

  • April 14, 2020 April 15, 2020
  • 17:13

How to write meaningful emails to clients

Well-written emails can help you build trust — and they might even put a smile on a client’s face

  • April 7, 2020 April 7, 2020
  • 16:55

How to listen to your clients

What your clients really need is for you to hear them, but how do you do that?

  • March 31, 2020 March 31, 2020
  • 16:49

Preparing for the second phone call

It’s important to keep in touch with clients regularly right now — especially clients who are alone

  • March 23, 2020 March 23, 2020
  • 17:03

Call your clients

Here is a list of what to talk about

  • March 17, 2020 March 17, 2020
  • 18:04