Ellen’s Positive Notes

This weekly column by Ellen Bessner is designed to lighten the mood during tough times.

December 1, 2020

Video: Think small to feel better

Ellen Bessner returns with one last Positive Note for 2020

  • December 1, 2020 December 15, 2020
  • 15:41

Build client trust through each team member

Your team is crucial to building client trust during this pandemic and beyond

  • May 19, 2020 May 19, 2020
  • 17:33

How to build client trust during the pandemic and beyond

This pandemic is an opportunity to build trust by showing clients your value

  • May 12, 2020 May 12, 2020
  • 16:45

What your clients should include in their personal continuity plans

Help your clients prepare for a rainy day with this helpful list

  • May 5, 2020 May 5, 2020
  • 17:19

Developing a personal continuity plan

Help your clients learn from this pandemic to prepare for any future personal emergencies

  • April 28, 2020 May 4, 2020
  • 17:04

Our giant dog

This personal, heartwarming story might help distract you during these trying times

  • April 21, 2020 April 21, 2020
  • 17:46

Pandemic, stress and luxury

How to use your free time to reduce stress and prepare for the future

  • April 14, 2020 April 15, 2020
  • 17:13

How to write meaningful emails to clients

Well-written emails can help you build trust — and they might even put a smile on a client’s face

  • April 7, 2020 April 7, 2020
  • 16:55

How to listen to your clients

What your clients really need is for you to hear them, but how do you do that?

  • March 31, 2020 March 31, 2020
  • 16:49

Preparing for the second phone call

It’s important to keep in touch with clients regularly right now — especially clients who are alone

  • March 23, 2020 March 23, 2020
  • 17:03