David Lane, managing principal of Edward Jones in Canada, explains the strategies that enabled Edward Jones to increase ratings in 25 of 32 categories in the 2014 Brokerage Report Card. Lane discusses the firm’s higher score in the “firm’s succession program for advisors” category and improvements the company made to its support for HNW clients. Lane spoke to Clare O’Hara, staff reported with Investment Executive, at the TMX Broadcast Centre in Toronto.