Home In Depth Special Reports Moving beyond client satisfaction

Moving beyond client satisfaction

In this occasional series, Investment Executive reporter Brent Jolly highlights research that shows how client engagement can benefit your practice.

May 7, 2013

Financial planning means client engagement

Believing you understand your clients’ goals is not enough

  • May 7, 2013 October 30, 2019
  • 10:41

How to demonstrate your value

Help your clients achieve their financial goals

  • April 11, 2013 October 30, 2019
  • 10:30

Make the most of your client feedback

Improve relationships with clients and COIs

  • March 19, 2013 October 30, 2019
  • 10:00

Get better client feedback

The quality of the data you gather depends on the questions you ask

  • March 18, 2013 October 30, 2019
  • 10:45

How to get valuable client feedback

Survey your clients on four major aspects of your relationship

  • March 15, 2013 October 30, 2019
  • 11:35

Turn feedback into loyalty

A client feedback program can help you find new revenue opportunities

  • March 14, 2013 October 30, 2019
  • 11:50

Turning engaged clients into referrals

Start by building deeper client relationships

  • March 6, 2013 October 30, 2019
  • 12:30

How to lead your clients

Most engaged clients see their advisor as a leader

  • March 4, 2013 October 30, 2019
  • 11:25

How to “engage” your clients

Having satisfied clients is no longer enough to fuel a successful practice

  • February 28, 2013 October 30, 2019
  • 10:40