Choose between first person and third person — and keep it short
Prospects are looking for evidence that you are trustworthy and personable
Emphasize punctuality and use visual tools to keep them on track
There are ways to determine the cause of a problem with a difficult client and then take steps to improve the relationship. Try revisiting the client's goals and expectations
Make a good first impression and keep them occupied
Revisit goals and use visual aids
Start by eliminating the fear of sharing information with you
Use tools at your disposal and maintain contact to dispel fears
Make your workspace a distraction-free zone
Whether you go pro or use an in-house camera person, a good website photo helps make a good impression