Advisors of all stripes say that even though their firms are open to receiving advisors' feedback, their suggestions are seldom put into place - nor do most firms follow up on or respond to these recommendations
Advisors had concerns relating to staffing and little variety or customizability in marketing materials
Firms are failing to live up to their advisors' expectations regarding the back office. Most issues are related to the staff
Firms are doing little to help their advisors access social media beyond basic compliance support
Three of the four regulators in the Report Card have seen their ratings drop, and those surveyed are unafraid to say why